Frequently Asked Questions

To provide you with the best possible service, we recommend that you tidy up before our appointment. We are happy to handle light straightening and light dishwashing, but anything more than a few items will be skipped over during our visit. If you have areas that need extra love, please call in advance to add housekeeping or organizational services to your appointment. Such add ons must be requested in advance to allow for proper scheduling.

Only if you would prefer to be there. When we confirm your booking, we will ask whether you will be home of if we need any instructions to gain entry. We do recommend for clients to be present for the initial cleaning to show our cleaners around and go over any areas that may need special attention. Maintenance Cleanse clients are free to provide us with a spare key or key code to access the home.

Tips are not expected or required, but always greatly appreciated. If you would like to thank your cleaner with a tip, cash is always preferred. If you would like to add a tip to your credit card, you may do so by calling the office. If we have already run your card, the tip will come through as a separate charge.

Traditional cleaning products contain toxic chemicals and synthetic fragrances that we have learned to associate with a “clean smell”. Even brands that label themselves as non-toxic contain hormone disruptors and known carcinogens. A true, healthy clean has no scent!

Although we try our best to send the same cleaner or team each visit, we pride ourselves on providing our staff with flexible schedules to allow room for school functions, doctor’s appointments, sick days, and vacation. In the event that your preferred cleaner is not available, we will send another member of our team in their place. All of our cleaners go through extensive training to ensure consistency, regardless of which cleaner comes to your appointment.

We believe that taking care of our employees benefits not only them, but our clients as well. Our cleaners earn $12.50 an hour during training and receive regular raises, with a goal of earning $15 per hour by the time they’ve been with us for 6 months. This not only provides a living wage for members of our community, but also helps to encourage great work ethic and better care for your home.

Nope, we have it all covered. If you would like us to use one of your cleaning products instead, please email our office at hello@thewholehouse.com for review. Employees are not able to clean with client products without prior authorization.

We understand that life happens and surprises can pop up. We ask that all changes for a scheduled service be made the week prior to your service date. Cancellations and changes MUST be made 48 hours in advance. To avoid penalty for cancellation of a Monday service, we must be notified no later than the end of business Friday. Any changes or cancellations with less than 48 hours notice will be charged a $50 cancellation fee. Same day cancellations or lock outs will result in a charge for the full service cleaning.

Although we always try our best to accommodate, we cannot guarantee that we will have room in our schedule within the same week or the week following. Rescheduled cleanings may result in a price increase and cannot guarantee your preferred cleaner

While we can never fully know someone’s true character, we do our best to thoroughly vet our team. This includes a full criminal background check and drug testing before even beginning the training process. In addition, we are fully licensed, bonded, and insured to protect against all accidents, damages, and theft.